Privacy Policy

Last Updated: January 15, 2026  |  Effective: February 1, 2026

This Privacy Policy explains how Royal Casino ("we," "our," or "the Platform") collects, processes, stores, and protects information from users of the Royal Casino mobile application and associated services. By downloading or using Royal Casino APK, you agree to the practices described in this document.

Article I — Information We Collect

A. Information You Provide Directly

When you register an account, make deposits, or contact support, you may provide:

• Full legal name and date of birth
• Email address and mobile phone number
• Mailing or residential address
• Bank account details, JazzCash or Easypaisa wallet numbers
• CNIC (Computerized National Identity Card) or passport copy for identity verification
• Selfie photograph for KYC (Know Your Customer) compliance
• Any messages, feedback, or files sent through our support channels

B. Information Collected Automatically

When you use the application, certain data is gathered through automated means:

• IP address and approximate geographic location
• Device model, manufacturer, and unique device identifiers
• Operating system version and installed browser type
• Game session history, bet amounts, and outcomes
• Deposit and withdrawal transaction logs
• Crash reports and performance diagnostics
• Cookies and similar tracking technologies (see Article V)

Article II — How We Process Your Data

We use the information collected for the following specific purposes:

1. Account creation, authentication, and ongoing identity verification
2. Processing financial transactions — deposits, withdrawals, and refunds
3. Calculating bonuses, rewards, referral commissions, and VIP tier placements
4. Detecting and preventing fraud, money laundering, and underage access
5. Providing customer support and resolving disputes
6. Delivering promotional offers and bonus notifications (with opt-out available)
7. Analyzing aggregated usage patterns to improve game performance and user experience
8. Fulfilling regulatory reporting obligations under applicable Pakistani law
9. Enforcing our Terms & Conditions and protecting platform integrity

Article III — Cookies & Tracking Technologies

Royal Casino and its web-based services use cookies for several purposes:

A. Essential Cookies

Required for basic app functionality — login sessions, language preferences, and security tokens. These cannot be disabled without breaking core features.

B. Functional Cookies

Store your preferences such as favorite games, display settings, and notification choices. These improve your experience but are not strictly necessary.

C. Analytics Cookies

Track anonymized usage patterns: which games are most popular, average session length, and navigation paths. We use this data to prioritize development resources.

D. Marketing Cookies

Help us measure the effectiveness of promotional campaigns and show relevant offers. You can opt out of marketing cookies through your account settings at any time.

Article IV — Data Security Measures

Protecting your data is a core operational priority. The following technical and organizational measures are in place:

• SSL/TLS 256-bit encryption on all data transmitted between your device and our servers
• AES-256 encrypted storage for sensitive personal and financial records at rest
• Web application firewalls and intrusion detection systems monitored around the clock
• Two-factor authentication (2FA) available for all user accounts via SMS or authenticator app
• Role-based access control restricting internal employee access to user data on a need-to-know basis
• Quarterly penetration testing conducted by independent cybersecurity firms
• Encrypted database backups stored in geographically separated data centers

Article V — Disclosure to Third Parties

We do not sell your personal data. Information may be shared only under these circumstances:

A. Payment Processors

JazzCash, Easypaisa, banking partners, and cryptocurrency processors receive transaction data necessary to complete your deposits and withdrawals.

B. Game Providers

Third-party game studios that supply titles on our platform receive anonymized gameplay data for RNG (Random Number Generator) certification and fair play auditing.

C. Legal Compliance

We may disclose data when required by Pakistani law enforcement, court orders, or regulatory bodies such as the Federal Investigation Agency (FIA) or the State Bank of Pakistan (SBP).

D. Business Transactions

In the event of a merger, acquisition, or asset sale, user data may transfer to the successor entity. You will be notified of any such change and offered the option to delete your account beforehand.

Article VI — International Data Transfers

Our primary servers are located in Singapore and the United Arab Emirates. When your data is transferred outside Pakistan, we ensure equivalent protections through standard contractual clauses and encrypted transfer protocols. All hosting providers are contractually bound to uphold security standards equal to or exceeding those described in Article IV.

Article VII — Your Privacy Rights

Regardless of your location, you may exercise the following rights by contacting our Data Protection Officer:

• Right of Access — Request a copy of all personal data we hold about you
• Right to Correction — Ask us to fix inaccurate or incomplete information
• Right to Deletion — Request erasure of your data, subject to legal retention obligations
• Right to Data Portability — Receive your data in a structured, machine-readable format
• Right to Object — Opt out of data processing for marketing purposes
• Right to Withdraw Consent — Revoke consent at any time without affecting the lawfulness of prior processing

Requests are processed within 30 calendar days. We may request identity verification before fulfilling your request.

Article VIII — Protection of Minors

Royal Casino is strictly for individuals aged 18 and above. We do not knowingly collect data from anyone under 18. If we discover that a minor has registered an account, we will immediately suspend the account, forfeit any balance, and delete all associated personal data within 48 hours. If you believe a minor is using our platform, contact us immediately at the address below.

Article IX — Data Retention

We retain different categories of data for different periods:

• Financial transaction records: 6 years from the date of the transaction, as required by applicable tax and anti-money laundering regulations
• Account profile data: Retained for 3 years after account closure or last login, whichever is later
• Game session logs: 2 years from the date of the session
• Support correspondence: 18 months from the date of resolution
• Marketing preferences: Until you opt out or close your account

After the applicable retention period expires, data is permanently deleted or anonymized beyond recovery.

Article X — Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When significant changes occur, we will:

• Post the revised policy on this page with an updated "Last Updated" date
• Send an in-app notification to all registered users
• Send an email to the address associated with your account (for material changes)

Continued use of Royal Casino after the effective date of a revised policy constitutes acceptance of the updated terms.

Article XI — Contact Information